Returns & Exchanges

At Sundae School, we want you to be completely satisfied with your higher education in fashion. We offer returns and exchanges on unworn, unwashed items with original tags within 14 days of delivery.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Print Your Label

Once approved, download and print the prepaid shipping label provided via email and securely pack your items in their original packaging.

3

Drop Off Package

Hand off your return package to the designated carrier location; please ensure the barcode is clearly visible for scanning.

4

Receive Refund or Credit

After our team inspects the returned goods, we will process your refund to the original payment method or issue store credit within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing